Contact Us

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Unit 40/91 Moreland Street
Footscray, VIC, 3011
Australia

MIMAW is an ‘Ideas-based’ design and making studio. We operate in the intersection of craft, design and technology.

Shipping & Returns

Shipping


We ship to Australia and now to overseas via Australia Post.

Turn Around Time & Packaging
Please allow at least 1-2 week of business days for turnaround time if item is made to order. 
All orders will be packed carefully to ensure safe postage. Packaging and handling fee are included in shipping fee. All package will be protected by tissue paper and/or bubble wrap. 

Shipping Rate & Handling Fee
Within Australia, tracking is included with flat rate postage.
International postage includes tracking and we provide flat rate postage! 
Extra cover, signature on delivery and express postage can be purchased upon request with an additional fee.

**Please bear in mind that customer is responsible for any additional Custom Fees or Import Tax Fees shipped anywhere outside Australia.**

**All items have to be marked Merchandise according to Australia's rules**

** Please ensure all of your shipping address is correct. It is your responsibility to cover the additional shipping fee if the order is returned to us due to the incorrect shipping information.**

Refunds and Exchanges


Return of purchases
Please contact us as soon as possible if you have any issues with your order before returning any item(s).

If you are not completely satisfied with your purchase, simply return the item(s) in original condition and packaging within 7 business days of delivery date for an exchange or a replacement for item(s) of equal value. The item(s) must not been used, damaged, altered and that all 3d printed parts must be attached with original packaging. 

MIMAW will only refund item(s) if your item(s) is faulty upon delivery and if the item(s) you received is not what you originally ordered. 

If your item(s) is damaged during transit, we are happy to exchange them. Though we do think that we do great packaging. Please email and provide us a photo of the damaged item(s). Once item(s) is received, we will refund or exchange for you. 

The original proof of delivery postage must be attached with all returns or exchanges. We do not accept returns or exchanges without the postage delivery proof.

If your package is lost in transit, sorry but we are not responsible for replacing it. Please ensure your address is correct and to make sure you receive your package, it's best purchased postage with tracking.

***Please note that all original delivery shipping fee is strictly non-refundable. The cost of return shipping is at your responsibility. ***

If you have any queries or concerns regarding to our policy, kindly let us know.

Additional Policies and FAQs


▲▼ Design & Production
At MIMAW, we believe the act of making is essential. All designs are designed and made by us in Melbourne. We take great care and pride in producing our designs. 

▲▼ Material
At MIMAW, we only use bio-degradable material which is commonly called PLA. This material is made from 100% organic bio based-polymer.  We source the material from Australia and is 100% free from fossil fuel.  It is very important for us that we use only good quality and durable materials to ensure and  know that our creations can last and enjoyed by you and your family for a long time.  

▲▼ Custom Order
Custom orders are available upon request. MIMAW is run by a team of two, therefore, accommodating custom orders will vary upon our workload.

▲▼ Trademarks and Copyrights
All designs, artwork, photographs, products are copyrighted and may be used only by MIMAW (mimaworkshop) under the name of SuperScale. 

▲▼ Note Disclaimer
Avoid contact with high heat. MIMAW's collections are never intended to be toys. Collections contain small pieces that may be choking hazard for children. Children under 3 should be supervised by adult. **